Active Conversations Today
37▲ 12% vs yesterdayOrders Tracked
182▲ 8 this weekSelf-Resolution Rate
91%from satisfaction surveyEscalations Needing Follow-up
62 unresolved >24hConversations — last 14 days
DAILYVolume trending up week over week
Most-Asked-About
What customers select from the menu, last 30 days
Recent Conversations
Full history under the Conversations tab
| Customer | Order | Item | Qty | Status | Expected Dispatch |
|---|
Conversations
Full chat log per customer, with the end-of-session satisfaction check
Escalations & Follow-ups
Bot hand-offs and anyone who marked themselves unsatisfied — sorted by age
| Customer | Reason | Assigned To | Age | Status |
|---|---|---|---|---|
| Om Sai Industries | Marked unsatisfied — "order status" answer felt incomplete | Priya N. | 2h 10m | Open |
| Kavitha Engg. Works | Asked for LR Number — not generated yet | Priya N. | 1h 04m | Open |
| Ranganathan Auto Components | Bot couldn't match WhatsApp number to an account | Arjun M. | 4h 40m | In progress |
| Bharat Earthmovers Pvt Ltd | Requested a call back re: partial dispatch | Arjun M. | 6h 55m | In progress |
| Nilkamal Forge Works | Marked unsatisfied — dispatch date query | Priya N. | 1d 2h | Resolved |
| Suvidha Cranes Ltd | Invoice number mismatch reported | Arjun M. | 1d 6h | Resolved |
Resolution Rate — last 30 days
Share of sessions resolved without escalation
Busiest Hours
Query volume by hour of day, IST
12am6am12pm6pm11pm
Top Customers by Volume
Last 30 days
Bot Behaviour
Decisions from your discovery call — adjust anytime
"Talk to a Sales Representative" option
When off, the bot stays fully self-service and never offers a human hand-off from the main menu.
End-of-session satisfaction check
Ask 👍/👎 after every resolved query; auto-flag 👎 to Escalations.
Business hours
Outside these hours, escalations queue for next business day.
Escalation routing
Who gets notified when the bot hands off.
WhatsApp Connection
Business number
+91 98XXX XXXXX
Meta business verification
Handled via FactoryJet using your GST + business documents
Team
RS
Riya Sharma
Sales Ops · Admin
riya@dantal.in
PN
Priya N.
Sales Ops
priya@dantal.in
AM
Arjun M.
Sales Ops
arjun@dantal.in